Website Support & Maintenance
Partner with us to get professional support and grow your online presence.
When your website is important to your business, then you need to keep it performing at its best – not only after it’s had a re-design.
The trouble is, many business owners and teams don’t have the skill (or time) to optimise a website, which can lead to your website going from being a powerful marketing tool to an expensive technical pain in the rear…
That’s why we created our ongoing support plans.
Our website support plans give you peace of mind that every month we will be ready and on hand to keep your website performing its best, fix any issues and provide support to you and your team.
Here's what you get with our care plans:
Peace Of Mind
That your website is secure, up to date and free from conflicts.
Expert Web Team
We have a full team to support you and your needs in web design, web development and digital marketing.
Send your requests to our dedicated support team for quick turnaround times – usually in 1-2 business days.
Your care plan gives you access to our add-on services including SEO, web design, Facebook Ads, Google Ads, E-mail marketing and more.
We only work with clients on one of our care plans. When you sign up, you’re part of our inner circle (and we’ll look after you).
No Lock-In Contracts
Unlike other web agencies, our care plans don’t have any lock-in contracts or exit fees, so you’re free to cancel (we’d prefer you to stay because you love our work!)
Website Support Packages
More than just maintenance, we provide the tools and support to grow your business online.
All plans have no lock-in contracts.
Cancel any time.
Plus Over $1,000 Premium Plugins
All plans include premium licenses to popular WordPress plugins to enhance the performance and functionality of your website, including BeaverBuilder, Elementor, Imagify, WP Rocket, Astra Pro, Gravity Forms, ConvertPro, CartFlows, ConvertBox and more.
Frequently Asked Questions
Support requests are simply instructions sent by you to our team so we can make the changes to your website for you.
To send a request, simply email to our helpdesk with clear instructions on what you needchanged or added on your website and we’ll get it done for you within 1-2 business days.
Support requests do include edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.
Support requests do not include advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests.
If you need something that’s not included in your plan, we’re happy to see if we can help. It’ll likely just need a more formal proposal process.
You can start that process by letting us know the details of what you need via the support page and we’ll get back to you. If required, we’ll set up a call to chat about your needs.
If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need.
If you have a request that requires more than your dedicated monthly time, we’ll provide a quote for you to approve separately from your plan.
With your approval, we’ll work past the time and bill for time exceeded at our current support rate of $100/hour.
Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins.
WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you to give us 14 days notice so we can carry out our last thorough update of the website and remove our administrator credentials. If your web hosting is with us, then this will also give you time to move your site to another web host.
We provide a support ticket desk for quick turnaround and tracking of all support requests.
You can submit all requests to email@example.com and we will reply within normal business hours (Melbourne time).
Additional Website Services
Do you have a website that wasn’t built by our team? Would you like our help to get it running smoothly? We’d love to help take care of it for you!
Our Website Tune-Up includes:
Also included is 2 hours of dedicated support, for design, development or digital marketing to help fix any issues and implement key recommendations.