Website Care

Get ongoing support to keep your website up to date so you can focus on your business.

If you’re like most business owners, you’re too to log into your website to make changes and keep it up to date.

What’s more, if you don’t have someone dedicated to improving your website on an ongoing basis, then your website could go from being a powerful marketing tool to a painful technical expense.

From working with over 100 clients on their websites and marketing, we found that the websites that get an ongoing return on investment have regular adjustments, testing, reporting and optimising.

If you’re doing this on a regular basis, your site can soon become a frustration that’s not getting the results you wanted…

That’s why we created our Website Care Plans.

From as little as $150/month, you can have our team on hand to keep your website performing its best, fixing issues and providing the support you need to grow your business online.

Check out the details plans to learn more. 

Here's what you get with our care plans:

Peace Of Mind

That your website is safe, secure and online as much as possible.

Expert Web Team

We have a full team to support you with your website changes, design and web development needs.

 

Dedicated Support

Send your requests to our dedicated support team for quick turnaround times – usually in 1-2 business days.

Additional Services

Your care plan gives you access to our add-on services including SEO, web design, Facebook Ads, Google Ads, E-mail marketing and more.

Exclusive Access

We only work with clients on one of our care plans. When you sign up, you’re part of our inner circle (and we’ll look after you).

No Lock-In Contracts

Unlike other web agencies, our care plans don’t have any lock-in contracts or exit fees (we’d prefer you to stay because you love our work, not because you’re locked in!)

 

Website Care Plans

More than just maintenance, we provide the tools and support to grow your business online.

Maintain

$150/month

Optimise

$400/month

Accelerate

$750/month

All our plans have no lock-in contracts.
You can cancel any time.

All plans include over $1,000 worth of premium WordPress plugins

Plugins extend the capabilities of WordPress so your website performs it’s best and has additional functionality. 

All plans include premium licenses to popular WordPress plugins including BeaverBuilder, Elementor, Imagify, WP Rocket, Astra Pro, Gravity Forms, ConvertPro, CartFlows, ConvertBox and more.

We manage the licenses for these plugins so you don’t have to worry about renewals or extra fees – it’s all included. 

Frequently Asked Questions

Support requests are simply instructions sent by you to our team so we can make the changes to your website for you.

To send a request, simply email to our help desk with clear instructions on what you need changed or added on your website and we’ll get it done for you within 2-3 business days.

Support requests do include: edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.

Support requests do not include: advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests.

 

The clearer your request is, the faster and more accurately we can complete it for you.

If you’re an existing client and the request is included in your care plan, we’ll action it right away.

If it’s not included, we’ll let you know and from there we can provide a quote and timeline before we begin.

Here are the timeframes for the thee most common types of requests:

  1. Small task: within 1-3 business days
  2. Big task: within 2 weeks
  3. Project: we’ll let you know the timeframe once the project brief is approved.
 

To help make it easier for you to know what to expect, we group requests into three types: Small Tasks, Big Tasks and Projects.

Small Tasks:

  • Small tasks are website content or code adjustments that take 30 minutes or less.
  • Timeframe: 1-3 business days.
  • Examples: editing website content, adding pre-written website content, changing the settings of a plugin, small design tweaks.
  • Does not include: writing content for you, designing something from scratch, adding in an e-commerce store.


Big Tasks:

  • Big tasks take more than 30 minutes, have multiple steps or require specialist skills (such as design, copywriting or code).
  • Timeframe: 1-2 weeks
  • Big task examples: creating a new web page, designing a promotional image, installing and configuring a WordPress or Shopify plugin, updating an existing Facebook ad, sending an email campaign, writing a blog post.


Projects:

  • Projects have a specific objective and require a strategy, plan and multiple steps.
  • All projects require a brief to be completed and agreed before we begin.
  • Timeframe: requires a conversation about the project so we can define the scope and provide a quote.
  • Project examples: developing an email nurture sequence, creating a Facebook campaign for products, adding in an e-commerce store, writing a series of blog posts, improving search engine traffic.


Not sure what you request is? No problem! Just send your request to us we’ll help guide you with the next steps 🙂

 

Send your requests to our dedicated Helpdesk email address or via this support form.

We then track it in our dedicated Helpdesk tool so we can complete your request accurately and quickly.

 

If you need something that’s not included in your plan, we’re happy to see if we can help. What we’ll likely need is a more formal quoting and proposal process to define the scope.

You can start that process by letting us know what you need via the support page and we’ll get back to you with next steps.

If required, we’ll set up a call to chat about your needs and where it fits into your strategy.

If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need for you.

 

If you have a request that requires more than your dedicated monthly time, we’ll provide a quote for you to approve separately from your plan.

With your approval, we’ll work past the included time and bill for time exceeded at our current support rate as of 1st January 2022 of $100/hour.

We’re efficient and can get a lot done in 1 hour – try us out 🙂

 

Web hosting providers may or may not update your WordPress software for you, but all web hosts will not update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

 

Absolutely! You’re under no obligation to continue the ongoing service. We just ask you to give us 14 days notice so we can carry out our last thorough update of the website and remove our administrator credentials.

If your web hosting is with us, then this will also give you time to move your site to another web host.

 

Yes, you sure can! While our website care plans are built specifically for our clients that we built websites for, we can support your WordPress or Shopify site even if we haven’t built it.

We’ll just need to check under the hood and do a Website Tune-Up to make sure we get it in proper working order and using our systems before we take the wheel.

A Website Tune-Up includes complete security scanning, full website backup, speed optimisation, broken link fixing, software updates and a detailed website review.

You’ll also get 2 hours of dedicated support time so we can fix issues and implement our recommendations.

A Website Tune Up is a one-time fee of $500. Your an then join one of our Website Care Plans for ongoing support.

This only applies to websites that we did not build.

 

Additional Website Services

Website Tune-Up

$500 one-time

Do you have a website that wasn’t built by our team? Would you like our help to get it running smoothly? 

We’d love to help take care of it for you, we’ll just need to look under the hood and make sure it’s in good condition.

Our Website Tune-Up includes:

 

Also included is 2 hours of dedicated support, for design, development or digital marketing to help fix any issues and implement key recommendations.

Sill not quite sure how Website Care could help help your business?

Check out our short article we wrote: How Website Maintenance Helps You Get More Customers

 

Awesome! We'd love to help

Let us know the care plan you are looking to sign up with and we’ll get in touch with the next steps.