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These tips will help you create a request that can be clearly understood by our team so we best assist you.
We’ll ask any clarifying questions if there’s anything missing or we’re not sure about before we get started.
The clearer your request is, the faster and more accurately we can complete it for you.
If you’re an existing client and the request is included in your care plan, we’ll action it right away. If it’s not included, we’ll let you know and from there we can provide a quote and timeline before we begin.
Here are the timeframes for the thee most common types of requests:
To help make it easier for you to know what to expect, we group requests into three types: Small Tasks, Big Tasks and Projects.
Not sure? We’re here to help, so go ahead and send us the details of your request and we’ll help guide the next steps.